confidentiality + privacy policy


Information is collected about you as part of the assessment and consultation process. This information will be a necessary part of the psychological assessment and treatment that is conducted. You do not have to give all your personal information, however you need to be aware that this may impede the consultation process. It is important that you are able to trust that your privacy is protected. As such, all disclosures and information is considered confidential between you and your practitioner. Session notes are secured in accordance with APS Ethical guidelines.

purpose of collecting and holding information

The information is gathered as part of your assessment, diagnosis and treatment and is seen only by  the treating psychologist. The information is retained in order to document what happens during sessions, and enables me to provide a relevant and informed psychological and coaching service.

Personal information

Personal information held by The Bumpy Road may include:

  • your name
  • contact details (including mail and email address, phone numbers and fax numbers)
  • emergency contact details
  • date of birth
  • credit card details
  • health history
  • case history

access to your personal information

At any stage, you, as a client, are entitled to access the information about you kept on file, unless the relevant legislation provides otherwise. I may discuss with you appropriate forms of access.

Exceptions to confidentiality

  • Risk of harm. Where you disclose information, which gives concern for your physical safety, or that of others. In these circumstances, psychologists are legally obliged to take action which may include contacting your referring GP or psychiatrist, the Mental Health Crisis Team in your area, or, in extreme emergencies, the NSW police.
  • Child protection. Where there is reason to suspect the possible abuse of a child. In this case psychologists are legally required to notify the appropriate authorities.
  • Subpoena. In the event that clinical notes are subpoenaed by a court.
  • Specialist health care. When there is a need to liaise with another health professional, such as a psychiatrist or clinical neuropsychologist with respect to providing you with additional, or specialist care. This would occur in consultation with you, and in these cases you will be asked to provide signed consent for this disclosure.



If you have any questions in relation to the privacy of your personal information, please contact us directly.